Terms of Service

Last updated: 2026-08-23

1. Who this agreement is with

These terms govern the supply of services by AEONSYNC BI (PTY) LTD ("AeonSync", "we", "us", "our"), a private company registered in the Republic of South Africa under Registration No. 2026/402687/07, of 105 Rand Street, Oudtshoorn, 6620, South Africa.

By using this website, requesting a diagnostic, or accepting a quotation, you agree to these terms. Where a signed engagement letter or service agreement exists between us, that document takes precedence to the extent of any conflict.

2. What we do

AeonSync provides business diagnostics and custom automation engineering. Depending on the engagement, this may include:

• diagnostic review of a business's systems, listings and customer journeys;
• design and build of automated workflows, messaging agents and integrations;
• management of business listings and publishing channels, on your authorisation;
• reporting, monitoring and ongoing maintenance under a retainer.

Scope is defined per engagement in a written quotation or service agreement. Anything not stated there is not included.

3. Quotations, fees and payment

• Quotations are valid for 30 days unless stated otherwise, and are based on the scope described in them.
• Fees, milestones and payment terms are set out in the applicable quotation or agreement. Setup fees and monthly retainers are separate charges.
• Invoices are payable by the due date stated on the invoice.
• Third-party costs — platform fees, advertising spend, hosting, licences and subscriptions — are for your account unless expressly included in writing.
• A change to agreed scope is quoted and approved in writing before work on it begins.

4. Your responsibilities

To deliver, we depend on you to:

• provide accurate business information, and timely decisions and approvals;
• grant the platform access needed for the agreed work, and confirm you are entitled to grant it;
• hold the rights to any content, images or material you supply to us;
• comply with the terms of any third-party platform used in the engagement, and with applicable law — including POPIA — when instructing us to process personal information.

Delays caused by outstanding approvals, access or information move agreed timelines accordingly.

5. Intellectual property

• Your material stays yours. Content, data and brand assets you supply remain your property.
• Deliverables. On full payment, you receive ownership of, or a perpetual licence to use, the specific configurations, workflows and content built for you under the engagement.
• Our methods stay ours. Underlying tools, frameworks, templates, know-how and pre-existing components remain AeonSync's property. Nothing prevents us from reusing general skills and methods for other clients.
• Reference use. We may describe the nature of work performed as a case study. We will not disclose confidential figures or identify you without your consent.

6. What we do and do not warrant

We perform our services with reasonable skill and care.

We do not warrant any specific commercial outcome. Bookings, enquiries, revenue, search rankings and platform visibility depend on market conditions, third-party platforms and factors outside our control. Any projections, estimates or diagnostic figures we provide are illustrative and are not a guarantee of results.

We are not responsible for the availability, policies, pricing or decisions of third-party platforms — including Google, Meta, booking engines and hosting providers — or for loss caused by their outage, suspension or change of terms.

To the maximum extent permitted by law, our total liability arising from an engagement is limited to the fees paid by you to us under that engagement in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, including loss of profit, revenue or data.

Nothing in these terms excludes liability that cannot be excluded by law, including under the Consumer Protection Act 68 of 2008 where it applies.

7. Confidentiality and personal information

Each party keeps the other's non-public information confidential and uses it only for the engagement.

Where we process personal information on your behalf, you are the Responsible Party and we act as your Operator under POPIA, processing that information only on your documented instruction and applying appropriate security safeguards. How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

8. Term and termination

• Retainers run month to month unless a fixed term is agreed. Either party may end one on 30 days' written notice.
• Project work ends on delivery and acceptance of the agreed scope.
• Either party may terminate immediately on material breach that is not remedied within 14 days of written notice.
• On termination, fees for work performed up to that date remain payable, we hand over deliverables paid for, and we remove our access to your platforms on request.

9. General

• Governing law. These terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.
• Disputes. The parties will first attempt in good faith to resolve any dispute by discussion before commencing proceedings.
• Whole agreement. These terms, together with the applicable quotation or service agreement and the Privacy Policy, form the entire agreement between us.
• Changes. We may update these terms; the date above reflects the current version. Changes do not affect an engagement already underway without written agreement.
• Severability. If any provision is found unenforceable, the remainder stays in force.

10. Contact

AEONSYNC BI (PTY) LTD
105 Rand Street, Oudtshoorn, 6620, South Africa
hello@aeonsync.io
+27 (62) 059 0595

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